Privacy Policy

Privacy Policy

Version 1.0 January 2020


Meds Online 247 Limited, registered company number 11763511 whose registered office is 110 Colley Gate, Birmingham B63 2DA cares about the security and privacy of your information which may be collected and stored by the use of our website.

This Privacy Policy forms part of the terms and conditions of use of our website and explains how we collect and use your personal data.

We may update this policy regularly and suggest you review its contents from time to time.

Who we are

Meds Online 247 Limited

You can contact us via or by calling 03335773533

If you have a complaint regarding this website’s use of your data you can contact us on the details above.  You may also raise your concerns with the Information Commissioner’s Office (ICO) which is the UK authority for data protection.

We are registered with the ICO.

Informing us of data changes

It is important that any data we hold about you is accurate and you should ensure that you keep us up to date of any changes in your personal data.

What information we collect

By registering with us you agree that we can collect certain information from you.  We shall also collect data about you as you progress to use other features of our website.

Information we collect may include:

Identity data including names, date of birth, and gender.

Contact data including address, email address, and phone number.

Financial data including payment card details and billing address.

Medical data including your GP details, medical history notes, order history notes.

Marketing data including your marketing preferences as to how we may communicate with you.

How do we collect this data

We may use automated technology to collect data on how you interact with our website.

We will collect data from you when you manually complete online forms on our website.


Any medical data  you provide to us is treated as confidential and access to such data is limited only to authorised personnel.

We will not use medical data for marketing purposes.

Use of Cookies

Our website may use cookies from time to time.  You can refuse or limit cookies by addressing the settings in your website browser.  Please note that all or parts of our website may become inaccessible if you do not allow cookies.

How we use your information

The information we collect from you is used for the following

So we can provide health services to you

So we comply with regulatory requirements

So we can communicate with you

To inform you of changes to our website

To keep accurate records

To analyse our website and how it is used


We will only send you marketing materials where you have given us permission to do so.  If you wish to withdraw yourself from future marketing materials please contact us on

Storing your data

We take strong measures to ensure the data we hold about you is kept securely and to prevent against any accidental loss, unauthorised use or access, any alterations, or disclosures.

We limit any access to your data from our employees or contractors.  Only authorised personnel or health care professionals will be able to access your data.

If we feel any breach of data has occurred we shall contact you regarding this.

You must be aware that the transfer of information over the internet is never totally secure and we cannot guarantee that your data will not be intercepted.  You agree to send such data entirely at your own risk.

Data retention

You data shall only be stored for as long as required to fulfill the purpose we collected it for.

Due to legislation, we are required to store certain information about you even after we have fulfilled the purpose for which data was collected.  As we are registered with the GPhC we are required to store certain medical data, Identity data, and contact information for an extended period of time to comply with our legal obligations.

Disclosing your data

In certain circumstances, we may need to share your data with third parties.  This will mean sharing your data to enable us to provide services to you for example providing your address and contact details to our courier.

We may share your data with your GP where we need to request further information and will only do so where you have given us permission.  We shall never share your medical data without your permission.